The Acturis Broker Platform allows brokers to use their IT platform to support and grow their business, rather than being a barrier. The platform allows brokers to deal with more business at less cost.

Specific benefits of the system are as follows:

Cost Efficiency

The Acturis model allows brokers to pay as they use the system, with no large upfront costs for license fees, bespoke broker servers or computer hardware. A broker simply connects and pays for the system on a monthly basis according to its number of users. The Acturis approach is based on transparency, with no hidden costs.

The Acturis model is also extremely scalable and flexible, so costs change with a broker’s business needs. For example, should a business expand suddenly through acquisition, new users can simply be added as and when required. There are no additional upfront charges, nor issues about the broker server being able to cope with the extra number of users, and no problems about connecting multiple offices.

Ease of IT Administration

The Acturis Broker Platform is a real “plug-in and go” system. Detailed broker configuration and set-up occurs prior to the system going live, and the broker simply supplies the required information to Acturis, who will then correctly configure the system for the broker.

The system already comes with complex document templates, such as risk registers and insurer submissions, a library of over 160 pre-written reports within the Management Information suite and over 100 pre-configured risk capture templates for all the commonly traded general insurance policy types. New releases of the software are also automatically made available to the broker, avoiding the need for complex changeovers and reinstallations.

Moreover, as the server is in a dedicated hosting site with Acturis engineers constantly on hand, no in-house broker IT skills are required to manage the Acturis Broker Platform. This results in considerable savings in time, resource and cost to the broker, allowing greater focus on clients

Insurer Connectivity

Duplication of work between broker and insurer, re-keying of data and high error rates combine to make the current commercial insurance market extremely inefficient.

Acturis is changing the face of commercial broking through its fully connected broking solution. Acturis brokers are able to send commercial submissions to an insurer at the touch of a button from their Acturis Broker Platform, resulting in the insurer’s system being populated instantly.

Commercial quotations from an insurer are then sent back to the broker, with the Acturis Broker Platform recording rating and endorsement details and information on terms & conditions and exclusions. This enables the broker to instantly place the risk on cover and send a confirmation message to the insurer’s system. It once took months to get a correct commercial policy to a client – now this can be achieved in hours.

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Integrated Processes

Insurer connectivity aside, the processes within a broker can be made substantially more efficient.

Every module of the Acturis Broker Platform talks to the entire system:

Compliance

Compliance is currently a major issue and in 2005 the introduction of the FSA will serve to increase the importance of managing compliance within a broker’s business.

The Acturis Broker Platform allows the broker to maintain a ‘locked-down' audit trail of all client and insurer communication. All documents created within the system are automatically stored in the client file, details of important phone calls and meetings can be added and incoming e-mails and scanned documents can also be stored in the client’s file.

The structured risk capture questions in the system also ensure that a broker’s team ask for the right information when analysing a particular risk. A record of the exact policy cover is stored on the system and, as changes to cover occur, old versions of the policy record are stored away for future reference when required.

In addition, a complaints log is also provided within the system to ensure easy monitoring of complaints activity.

Workflow Management

In the dual pursuit of greater efficiency and more effective internal processes to ensure compliance, the system is underpinned with a powerful workflow management tool.

The integration of e-mail, scanning and workflow management allows brokers to manage all tasks, whether system or paper based.

Brokers can also create their own bespoke process maps within the system for their different teams and classes of business, to ensure that detailed service levels can be effectively managed and instantly reported on.

Customer Service

The integrated process delivers a far superior service to a broker’s clients, more quickly and at a lower cost. Clients are managed from intial lead generation right through to being a live client and with e-mail integrated onto the system, client communication becomes far more efficient.