Deep Expertise in General Insurance

Acturis has the skills, knowledge and track record to provide independent consulting support of the highest quality in the following areas:

• General insurance corporate and business unit strategy
• Product market analysis
• Product and service design
• Distribution strategy
• Partnership negotiation analysis and support
• E-Commerce strategy and implementation
• Process analysis, benchmarking, redesign and improvement
• Training and e-learning design and implementation

Through a combination of prior consulting experience, the ongoing experience of working with Insurers and Brokers to develop and implement their strategies, and the development and deployment of the Acturis Insurance Platform, Acturis has built a unique combination of strategic, operational, technology and management expertise in the general insurance industry.


Successful Track Record

Acturis has already completed many successful projects, including the following selected examples:

• Corporate and business unit strategy – working with a global bank to design and build a general insurance business. We helped a global to develop and implement a strategy to build a new general insurance business leveraging on existing personal and commercial banking relationships and transaction flows. This included detailed analysis of existing customer relationships and transactions, design of insurance propositions for attractive segments, design of the value chain and the role of our client, identification and structuring of relationships with partners, process design and implementation and technology implementation.

• Process analysis, benchmarking, redesign and improvement – conducting a detailed analysis and benchmarking of a major broker’s back office processes and operations on time, cost and quality dimensions. We analysed service turnaround times by class of business and customer segment, identified error rates by policy type and client segment and calculated client profitability. In addition, the broker’s metrics were benchmarked against the Acturis process performance database. The result of this work was to identify the key areas of inefficiency and implement appropriate improvement actions including re-pricing certain services to clients and client segments, reengineering the mode of interaction with insurers for certain classes of business and reorganising several areas of the business to improve efficiency.

• E-Commerce strategy and implementation for a UK Insurer – helping a major U.K. insurer design and deliver its Commercial Lines eCommerce and connectivity strategy. Within the constraints of the insurer’s existing processing systems, we designed and delivered a process and IT solution which enables the insurer to interact with its brokers in a structured, fully electronic, paperless manner with no re-keying of data by the broker into multiple systems. Process turnaround times have been slashed, re-keying errors have been eliminated and processing costs to both broker and insurer reduced significantly.

• Process redesign and technology implementation - Helping a major UK Financial Institution shape its commercial insurance distribution strategy, design the processes to support the strategy and implement the IT system to enable the new processes. Commercial insurance premium volume has doubled in the 6 months since go live and is targeted to grow five fold.

• Product and service design – assisting a major company with a strong brand and wide client base shape its insurance offering to its client base. This work included demand analysis, the design and build of several innovative insurance products, the introduction to - and subsequent partnership with - insurer providers, the deployment of these products to the client base, assistance with subsequent administration and fulfilment services. In another situation we assisted a major financial services company with the design and development of a portfolio of innovative commercial insurance products. These products were created to meet various insurance needs emanating from commercial lending transactions.


Why Acturis?

• World class top management consulting experience. Acturis is led by Theo Duchen and David McDonald, two ex McKinsey partners with over 20 years combined experience of top level management consultancy and includes senior executives with impressive track records in consulting, management and operations.

• A unique blend of strategic, business, technology and operational skills. Acturis offers a high quality multi disciplinary team of over 30 people with a wide range of skills and experience. This includes many colleagues form top management consultancies such as McKinsey and Accenture, world class technology companies and leading financial institutions.

• Implementation and execution focus. Every member of our team has deep experience of implementation and execution – in addition to strategy development. We have a strong appreciation of the practical issues associated with execution of strategy and shape our solutions accordingly.
If you would like to discuss how Acturis could help you increase your General Insurance profitability please call David McDonald on 020 7079 4001.

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