Halifax Bank of Scotland

In October 2002, Halifax Bank of Scotland (HBOS) opened a new and innovative commercial insurance broking centre in Leeds, employing over 50 staff. HBOS chose the Acturis Broker Platform following a full evaluation of the systems available on the market.

Scalability

Jerry White, Managing Director, comments, “Acturis has many key benefits for us, the first being scalability. Our unit is growing rapidly as we begin to penetrate the bank’s customer base and the Acturis ASP model allows us to double or triple our staff levels without having to worry if our server can handle such an increase in capacity. Acturis gives us flexibility and instant scalability.”

Flexibility

“The open architecture of the Acturis model also allows us far greater operational flexibility”, adds Jerry White. “Our client facing staff are able to access the system from home, which reduces the amount of dead time that they have to spend in the office. In addition we are able to develop effective linkages with the HBOS bank branches, which vastly increases the potential for us to cross-sell from bank branch customers. This is redefining the limits of our growth potential.”

Efficiency

“The Structured Risk capture process whereby risk information is captured in a structured fashion enables us to ask the right questions, and instantly create submission forms and registers – without any re-keying! This saves a tremendous amount of time and improves the efficiency of our processes.”
Management Information
Jerry White concludes, “The Acturis Broker Platform also provides us with a powerful set of reports, which allow us to truly monitor the effectiveness and compliance of what we do. Instant access to our key business indicators is critical to us in managing a fast growing business.”

Halifax Bank of Scotland has been live on the Acturis Broker Platform since October 2002 and is shortly doubling its number of users.