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Customer Support Executive

The Opportunity

At Acturis you will:

• Work in a blue chip entrepreneurial company which has built a successful internet-based application service business and is growing at over 30% per annum
• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
• Join a like-minded young, energetic, ambitious and talented team
• Apply your problem solving skills to business and technology problems
• Be rewarded and promoted based on your performance – at Acturis we develop our own future management team from within

The Company

Acturis was founded in 2000 and provides a market leading, internet cloud-based application service for the UK insurance industry. The company is led by David McDonald and Theo Duchen – two former McKinsey partners - and employs 160 colleagues based in Holborn, Central London. Acturis has won numerous industry awards and was listed in the 2009 and 2010 Sunday Times Tech Track 100 of fastest growing technology companies. More than 65% of our colleagues have Engineering, Physics, Maths or Computer Science degrees from leading universities.

The Position

As a Support Analyst at Acturis you will develop your customer service, technology and business skills:

• Supporting existing customers through issue resolution, problem solving and communication
• Communicating with and advising existing users of varying skills and ability
• Gathering requirements for, designing and testing new releases of the software
• Providing consultancy and analysis to existing users on performance and productivity improvement through automation
• Making presentations to colleagues and customers

You will be given early responsibility for discrete projects and will receive quarterly feedback.

Specific skills required

The successful candidates will:

• be client focused with an ability to build relationships and get on with users
• be fluent and conversational in English
• be logical, well organised and practical
• be confident and eager to take responsibility
• be computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
• be able to pick up new concepts
• have good A Levels and ideally be recent graduates within the last 3 years in a science/maths or engineering discipline
• have an ability to work in teams and learn quickly

How to Apply

Please send CV to opportunities@acturis.com referring to Support Analyst role.