Infrastructure Support Analyst

The Opportunity

At Acturis you will:

• Work in a blue chip entrepreneurial company which has built a successful internet-based application service business and is growing at over 30% per annum
• Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
• Join a like-minded young, energetic, ambitious and talented team
• Apply your problem solving skills to business and technology problems
• Be rewarded and promoted based on your performance – at Acturis we develop our own future management team from within

The Company

Acturis is a software company that operates an advanced SaaS platform for the Insurance Broker and Insurer market in the UK. The system is hosted at a central hosting site, with brokers and insurance companies connecting to this site using various client applications.

Acturis operates Oracle 10g & 11g on a clustered Windows 2003/2008 Enterprise Server platform with a backbone of Cisco and Netscreen Networking equipment, HP Proliant Servers and EMC VMAX, Clariion, Celerra & Centera Storage devices.

There are various technical aspects to the company's work including:

• Designing the overall systems architecture
• Designing and building bespoke software components
• Integrating third party components in to the system
• Setting up and operating the hosting site for the system
• Development of the system and supporting applications and systems
• Support for the system and Acturis customers
• Development, support and troubleshooting of the internal Acturis systems and networks

The company and all technical roles will grow quickly, providing a host of challenges. Acturis is looking for IT professionals with drive, strong problem solving skills and an innovative way of thinking to meet these challenges.

The Position

Acturis requires an Infrastructure Support Analyst to work within the Operations Team. The candidate will be expected to perform the following:

• Be first point of contact for all Operational & Technical issues (not Helpdesk, as this is dealt by dedicated Helpdesk team)
• Provide in-house Support for the bespoke Acturis Application
• Diagnose and resolve Technical issues relating to Microsoft, Network and Oracle technologies
• Work in a shift pattern to cover all Operational hours

Acturis prides itself on the strength of the team that it has built, and would be looking to fill this position with someone who strengthens that culture still further. There is significant opportunity for skills building and career development within Acturis.

Candidate Profile

Ideally, candidates will have the following experience:

Essential:

• Degree qualified (with a 2:1 or better) – preferably Computer Science or similar. Must have graduated in either 2010 or 2011
• If graduated in 2010, experience of working in a Second Line Support role for at least 1 year in a environment supporting at least 1,000 end users
• Basic knowledge of at least one of the following technologies: MS Server 2003/8, Oracle 9i/10g/11g Database, Cisco Network devices
• Excellent Communications Skills
• First Rate Problem Solving Ability

Advantageous:

• Detailed knowledge of Windows Technologies, including: MS Server 2003/2008, COM+
• Detailed knowledge of Oracle Technologies, including: Oracle Server, SQL, PL/SQL
• Detailed knowledge of Networking Technologies, including Cisco, WANs

How to Apply

Please send CV to opportunities@acturis.com referring to Infrastructure Support Analyst role.