Acturis partners with First2Protect to drive digital transformation

Acturis is proud to announce a long term partnership with First2Protect, the specialist Home, Landlord and Tenant insurance broker.  First2Protect selected Acturis due to their market leading technology and their delivery track record and have since gone live on Acturis, utilising many of the unique personal lines features of the platform.

Part of the Pivotal Growth group, specialising in volume personal lines business through an Exeter based call centre and a network of mortgage advisors, efficiency is key to the operation. The Acturis call centre solution allows the broker to drive that efficiency utilising a seamlessly integrated tailored CX solution whilst embracing the automation features available within the platform to automate communications, renewals and payment solutions. Leads are imported and driven through a unique automated workflow that removes manual processing steps from staff freeing them to focus on the customer. Mortgage advisors can access the solution via a bespoke integration whilst direct customers have the option of an online offering including a full client portal.

Acturis and First2Protect worked with the brokers preferred panel of insurers to provide a best of breed solution, combining the sophistication of insurers’ IHP rating with tailored question sets and tiered cover levels to maximise the sales opportunity, and drive new business volumes.

Digital transformation was a key success factor to the future of our business and having selected Acturis through a competitive tender process we were keen to avoid pitfalls of previous projects. Acturis and First2Protect have formed a partnership with a great understanding of our requirements and market place and between us we have delivered an industry leading solution that will allow us to drive efficiency, customer service and growth. Acturis have proven there really is more to them than commercial lines….

Mark Batten, Director at First2Protect

We are delighted to work with Mark and his team at First2Protect. The project has allowed us to showcase many of the unique features of our platform focussed on volume personal lines insurance solutions. We look forward to extending our partnership and the capabilities of the delivered solution to further drive efficiencies and opportunities for First2Protect.

Jeff McCracken, Chief Customer Officer at Acturis

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Acturis partners with First2Protect to drive digital transformation