Your personal lines future

The personal lines market has long been the digital trailblazer in insurance which is why any business wishing to make their mark in this space, needs the most sophisticated system to support them. That system is Acturis.

Users can bespoke their quote and buy journey to suit their market, have full online self-service capability for customers, provide them with real omnichannel service including webchat, integrate into all the leading price comparison sites and have a website that is as effective on a phone or tablet as it is on a desktop.

The days of having one route to communicate with customers are long gone – multichannel communication is the expectation these days. But call centres still have a crucial role to play in delivering the right service at the right time, particularly in the fast-paced world of personal lines.

At Acturis, we take the call centre experience to the next level by delivering highly configurable call centre agent journeys and allowing them to see what the customer sees.

Our system ensures that agents have all the customer information they need at any time, regardless of the channel they are using or where the information is stored. And it also delivers CRM, telephony integration, bulk printing and fulfilment and real time management information.

The ability to deliver unique products with unique features can mean the difference between competing and falling by the wayside. We provide all of our users with a range of product capabilities giving brokers the ability to access net and gross rated products, hybrid and tiered products and to introduce their own pricing approach.

And the Acturis system gives brokers the ability to tailor and optimise their product offering to individual client needs, in real time. Flexibility is key to survival in the personal lines market and every single one of our users has it embedded in their system.

Getting the right policy, with the right info at the right time to customers is crucial. Our fully integrated back-office administration means that your team will get it right first time, every time allowing them to focus on value-add activities rather than admin.

And this efficiency is easy to secure because our system is easy to use, fully flexible (allowing users to tailor workflows to specific lines of business) and focused on streamlining processes wherever they are found.

Migrating to a new platform – the very idea of it fills many brokers with dread as they consider the disruption that such a fundamental change can bring. But it doesn’t have to be that way.

At Acturis, we have adopted a “no touch” and “at renewal” migration approach, including for EDI policies. We automate the whole process allowing our users to stay focused on the day job.

Automation promises to finally deliver the efficiency the insurance sector has longed for and we’ve spent years making that promise a reality. Our configurable automation module gives your business the power to free your people from the tyranny of admin.

Acturis has a huge range of automation capabilities to increase efficiency such as automated document delivery and simplified call centre policy processes.

No market is as cut-throat and competitive as personal lines, so to make a mark, brokers have to be able to implement real time pricing and selection strategies. The Acturis system allows users to do just that.

We enable the orchestration of different services – the product itself, third-party and proprietary data, price optimisation engines and Acturis tools such as real time pricing and watchlists – giving brokers complete control.

Personal lines insurance businesses are amongst the most commonly targeted by fraudsters. We have designed the Acturis system to keep the opportunity for fraud to a minimum ensuring that your business can transact securely.

Through the smart use of data enrichment from leading industry databases covering everything from identity, to credit to claims data, by linking you into fraud watchlists and quote manipulation tools you can trade safe in the knowledge that committing fraud has never been harder.

Our system provides users with integration into telematics platform providers for driver scores, events and box fit data. It also brings telematic pricing factors into play in rating and pricing, automates policy processes based on driver scores and events and has the capability to support products using telematics to provide weekly, monthly and mileage-based policies.

If it’s telematics-based, Acturis can support it.

AI is no longer the future, it is very much the present and as you’d expect, Acturis is at the forefront. Whether that is improving underwriting processes or facilitating upselling, our focus is to take our users on the AI journey with us.

The Acturis system allows you to generate high quality branded documents, emails and SMS automatically, all of which is held in your integrated document management facility. Our system automates distribution to internal and external print facilities and online client service portals.