About Acturis

Delivering real world innovation to general insurance since 2000

This is
our mission our vision our purpose

Back in 2000, our founders and co-CEOs, David McDonald and Theo Duchen, knew that the UK insurance market had to change. It was too cumbersome and too inefficient to respond to the needs of modern business. So, they did something about it and Acturis has been helping to create and shape markets across UK general insurance ever since.

And that, in a nutshell, is why we exist. Our mission isn’t just to connect users. Or simply to connect markets. Or even to create new ones. Our mission is to deliver on all those fronts. To make the transaction of insurance as simple and efficient as possible – regardless of market or class – and create a digital marketplace that works for everyone in it.

Our vision for technology goes beyond the technical. We believe in the concept of technology as strategy and with each new community member, we take another step forward in redefining the role of technology in insurance.

Our community is our track record

They say you’re only as good as your last job. We agree which is why we believe the best way to provide insight into the way we work is to turn to our existing clients.

In fact, our community approach to the Acturis experience means that our users are constantly helping us develop and enhance the Acturis experience. So, take a look at what you can expect when you join the Acturis community.

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Protect Commercial Acturis
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Key dates in our history


Join us and help shape the next 20 years of milestones at Acturis

Jul 2002

Acturis, the first multi-tenant, industry-specific cloud-based platform goes live

Oct 2002

Acturis introduces UK market’s first real-time premium finance integration

Sep 2004

Acturis launches first commercial e-trade integration, leading the way to e-trade

May 2005

Acturis facilitates first insurer integration with industry portal iMarket

Aug 2007

Acturis introduces commercial combined, first complex e-trade product

Apr 2008

Our first cloud-based customer portal is launched

Apr 2009

Acturis releases the first insurer extranet, enabling multichannel distribution for SME

Jul 2015

Premium traded through Acturis exceeds £5bn

Sep 2015

1 million online accounts registered through Acturis-hosted portals

May 2017

Towergate Insurance moves to Acturis as tech supplier for its advisory business

Jan 2019

The Acturis platform smashes through 20,000 users milestone

Mar 2019

Acturis Mobile launched, allowing brokers to take their office wherever they go

Jul 2019

Acturis launches first customer-facing mobile app for claims submissions

Jan 2020

Acturis leverages Machine Learning to automate decision making

Feb 2020

Premium traded through Acturis exceeds £8bn

May 2020

4 million online accounts registered through Acturis-hosted portals

Acturis UK Leadership Team

Theo Duchen

Co-founder and co-CEO

Theo Duchen

Co-founder and co-CEO

Theo is co-founder and co-CEO of the Acturis Group. He was previously a partner at McKinsey & Company, having joined McKinsey in 1991 and becoming a partner in 1997. He led McKinsey’s general insurance practice in the UK and was a member of McKinsey’s European insurance leadership group. Theo is a Fellow of the Institute and Faculty of Actuaries.

David McDonald

Co-founder and co-CEO
David McDonald

David McDonald

Co-founder and co-CEO

David McDonald is co-founder and co-CEO of the Acturis Group. Along with Theo, he has led the growth of the Acturis UK business and the development of our international strategy. Prior to Acturis, David spent 10 years at McKinsey & Company as Partner in London and New York and he led the development of McKinsey’s e-Commerce practice. Before joining McKinsey, David qualified as a CA and received an MBA with distinction from INSEAD in 1990.

Caroline South

General Counsel

Caroline South is General Counsel of the Acturis Group. She joined Acturis in 2013 and heads up the Legal Team advising the Acturis Group on the legal aspects of all areas of the business.

Prior to joining Acturis, Caroline spent 10 years at the law firm Allen & Overy LLP as an Associate in the Corporate group of the London and New York offices. Caroline is an English law qualified solicitor and graduated with a Masters degree in Modern Languages from Oxford University.

Hayden Parra

Web Development Director

Hayden Parra

Web Development Director

Hayden Parra joined Acturis in 2005 after graduating from Imperial College London with a master’s degree in physics. He is responsible for the development and hosting of online broker and agent portals (B2B) and direct e-commerce platforms (B2C) as well as other online solutions.

Jeff McCracken

Sales & Marketing Director

Jeff McCracken

Sales & Marketing Director

Jeff joined Acturis in 2012 with 20 years of industry experience with Close Premium Finance where he specialised in business development and e-commerce.

He has a vast experience of managing strategic business relationships and heads up the Acturis sales and marketing function as well as managing a number of key insurer, broker and partner relationships.

Jim Lorimer

Personal Lines Director

Jim Lorimer

Personal Lines Director

Jim Lorimer is responsible for developing Acturis within the Personal Lines sector and manages the relationship with some of our major broking clients. Prior to Acturis, Jim spent 10 years with Heath Lambert as CIO.  Jim is a graduate in Applied Physics and received an MBA from the University of Warwick.

Mark Davies


Mark joined Acturis in 2020 as CFO from Charles Taylor Adjusting where, as Finance Director, he had overseen significant growth into new territories and products. Prior to this he worked in the investment team at Sun European Partners. Mark commenced his career at E&Y in the corporate finance division where he qualified as a Chartered Accountant. He holds an masters in physics from Oxford University.

Shay Bhatia


Shay is responsible for all aspects of IT infrastructure and day-to-day operations for the Acturis system. Shay has over 20 years of experience in the IT industry having worked as a Senior Consultant for Cap Gemini and for Logica within the Finance sector. Prior to joining Acturis, Shay worked as Senior Oracle Architect at British Airways. Shay is a Computer Science graduate.

Thomas Stuart

Insurance Development Director

Thomas Stuart

Insurance Development Director

Thomas joined Acturis in 2004 and is responsible for developing distribution and hosting of insurance products and services on the Acturis platform. He is an Electronic Engineering graduate.

Tony Goddard


Tony joined the company in 2001 shortly after graduating from Durham University with a 1st class Masters of Engineering. He is responsible for the development of the Acturis system and also heads up the document, reporting and web service work streams.

Recognised year after year

Megabuyte50 Most Consistent Performer 2022
Best Broker Software Management House 2021
Business Partner of the Year 2020
Best Broker Software Management House 2020
Megabuyte Top 50 2020
Business Partner of the Year 2018
Business Partnership Initiative of the Year 2016
Outsourced Partner of the Year 2016